Customer Support Specialist

About this role

As a Customer Support Specialist, you'll be the first point of contact for our customers. You'll help them navigate our platform, troubleshoot issues, and ensure they have an excellent experience. This role is perfect for someone who loves helping people and wants to start their career in tech.

Requirements

• ✓
  Excellent written and verbal communication skills
• ✓
  Patience and empathy when dealing with customers
• ✓
  Basic computer skills and willingness to learn
• ✓
  Fluent in English (additional European languages a plus)

Responsibilities

• Respond to customer inquiries via email, chat, and phone
• Troubleshoot technical issues and provide solutions
• Document customer interactions in our CRM
• Collaborate with team members to improve processes